Kotak Mutual Fund Customer Care

To contact Kotak Mahindra Mutual Fund, you can use below mentioned contact details.

Kotak Mutual Fund Toll-Free Number :

1800-22-2626

Kotak Mutual Fund Email :

mutual@kotak.com

info@kotakmf.com

Registered Office

Kotak Mahindra Asset Management Co Ltd

27 BKC, C-27, G Block,

Bandra Kurla Complex, Bandra (E),

Mumbai - 400 051

Phone Number - 91-22-61152100

Fax Number - 91-22-67082213

Corporate office

Kotak Mahindra Asset management Company

2nd Floor, 12-BKC, Plot No C-12,

G Block, BKC, Bandra (East),

Mumbai - 400 051

Tel : 91-22-62185000 (Board Line)

Fax : 91-22-67082213

Call Centre : 91-22-61152100 & +91-8048893330

Services team address

Kotak Mahindra Asset management Company

6th Floor, Kotak Towers, Building No:21,

Infinity Park, Off Western Express Highway,

Goregaon - Mulund Link Road,

Malad (East) , Mumbai - 400 097

Call Centre : +91-8048893330

Fax Number - 91-22-67082213

For Branch Office contact details of various regions, click on the below link

https://assetmanagement.kotak.com/contact-us

Investor Information

Investors shall deal only with registered Mutual Funds, details of which can be verified on the SEBI website under “Intermediaries/Market Infrastructure Institutions”.

Procedure with regard to Investor Grievances

If you have a complaint regarding your fund house w.r.t. your investment, you may reach out to them at their customer service contact number or write to their respective customer service email IDs. Alternatively, you may also contact their investor relation representatives at the branch office listed on their website.

Additionally to this, you may also contact their Compliance Officer(s) for further escalation or you may also contact the Managing Director of the fund house with your grievance.

You can also lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.

For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800227575 / 18002667575.

Change of Address:

In case a unit holder is KYC Compliant, he needs to submit the requisite documents to the KYC Registration Agency (KRA) for updating the new address. Once the address is updated with the KRA, the unit holders' address would be automatically updated in AMC’s records.
In case a unit holder is not KYC Compliant, and he wishes to change his address in AMC’s records, then he needs to submit below mentioned documents to any of AMC’s/ CAMS Investor Service Centers:

1. A request for Change of Address on a Transaction Slip or by way of a letter.

2. An attested copy of Proof of new Address

3. An attested copy of PAN Card. If PAN is not updated in the folio, then investor will have to submit a request for Updation of PAN also in his folio.

Change of Bank Details:

In the event that an Investor wishes to Change his Bank Details in AMC’s records, he needs to submit the below mentioned documents to any of AMC/RTA’s Investor Service Centres

1. Request for Change of Bank Mandate on the Change of Bank Mandate form

2. Cancelled cheque leaf in original of New bank account. Investor name should be pre-printed on Cheque Leaf. If the same is not pre-printed then bank account statement also needs to be submitted with Cancelled Cheque Leaf. If Photocopy of New bank cancelled cheque leaf is submitted, the same needs to be attested (original seen & verified) by AMC or RTA representatives OR Attested Photocopy of Passbook of new bank account - Attestation (original seen & verified) to be done by AMC or RTA representatives only.

3. Cancelled cheque leaf in original of existing registered bank account. Investor name should be pre-printed on Cheque Leaf. If the same is not pre-printed then bank account statement also needs to be submitted with Cancelled Cheque Leaf. If Photocopy of New bank cancelled cheque leaf is submitted, the same needs to be attested (original seen & verified) by AMC or RTA representatives OR Attested Photocopy of Passbook of existing registered bank account- Attestation (original seen & verified) to be done by AMC or RTA representatives only.

Change of Phone Number:

For change of Contact Number, the investor needs to submit a written request for the same, duly signed, as per the mode of holding in the folio.

KYC Registration

Documents required for Individual

1. KYC Application Form for Individual – with ‘In-Person Verification’ duly updated

2. Attested photocopy of PAN Card in the name of Applicant

3. Attested photocopy of Current Address proof in the name of Applicant for (Correspondence and permanent-Not more than 3 months old)

Documents required for Non-Resident Individual

1. KYC Application Form for Individual – with ‘In-Person Verification’ duly updated

2. Attested photocopy of PAN Card in the name of Applicant

3. Attested photocopy of Passport/ PIO Card/ OCI Card

4. Attested photocopy of Overseas Address proof (current and not more than 3 months old)

5. Attested photocopy of Current Address proof in the name of Applicant for (Correspondence and permanent-Not more than 3 months old)

Documents required for Non-Individual

1. KYC Application Form for Non-Individual

2. Attested photocopy of PAN Card in the name of Non-Individual Applicant

3. Attested photocopy of Current Address proof in the name of Non-Individual Applicant for (Correspondence and permanent-Not more than 3 months old)

4. Details of Promoters/ Partners/ Karta/ Trustees and Whole Time Directors forming a part of Know Your Client (KYC) Application Form for Non-Individuals on the Annexure Form.

5. Attested photocopy of Proof of Identity of all members mentioned on the Annexure Form

6. Attested photocopy of Proof of Address of all members mentioned on the Annexure Form

FAQs

· · Can I have multiple number of SIPs?

· Yes, you can start more than one S.I.P. There is no restriction on the number of Systematic Investment Plans you can have at a given point of time.

· Can I change the SIP amount at any time?

· Yes, you can increase your S.I.P amount at any point. There are two ways to do that. You can either start a new S.I.P with the additional amount or you can opt for a facility, commonly known as S.I.P Booster or S.I.P Top-up, that lets you increase your S.I.P instalment amount at a pre-defined interval.

· What is Power of Compounding?

· In compounding, interest is generated not only on the initial amount invested, but also on the previously accumulated interest. Hence, it is advisable to start investing as early as possible to reap the maximum benefit of compounding.

· Does SIP offer the options of Growth and Dividend?

· Yes, when you start an S.I.P, you can choose the option of either Growth or Dividend.

· Is SIP available for all types of mutual funds?

· Yes, you can start an S.I.P for any open-ended mutual fund.

Can I stop my SIP at any time?
Yes, you can stop your SIP instalment at any point of time. There are no charges levied for stopping a S.I.P. Moreover, you can withdraw the corpus accumulated through previous installments.

· Can I switch my SIP investment from one fund to another?

· No, you can't switch your S.I.P from one fund to another. You will need to stop the current one and start a new one in your desired fund. But, the corpus accumulated through past instalments, in an open-ended fund without lock-in period, can be switched to another fund.

· Will I incur a penalty if my SIP installment fails to get through due to an insufficient account balance?

· There is no penalty levied by Mutual Funds if your account balance is insufficient when the S.I.P instalment is due. It's just that your instalment for that particular month will not be processed, but your S.I.P will continue normally next month onwards, provided the balance is sufficient.

· Which SIP frequency is better – weekly or monthly?

· Assuming a same rate of return, a weekly frequency will turn out to be a better choice as you get the benefit of compounding. Unfortunately, the market returns are not predictable. Hence, there is no correct answer as to which frequency is better. That being said, it is advisable to select the frequency based on your cash flow. Hence, salaried individuals prefer a monthly frequency for their S.I.P.

· Should I invest in SIP directly or through an advisor?

· Is there any extra or hidden cost that I will incur for starting an SIP?

· No, there is no extra charge or hidden cost for starting an S.I.P.

· If the returns on my investment are negative, what should I do?

· When facing negative returns, the most common mistake investors tend to do is to stop their S.I.P and withdraw the accumulated corpus. Ideally, if you have a long-term investment horizon, a market downturn should be treated as an opportunity to buy more to average-out the cost of total units. This will help you to generate favourable returns when the market becomes positive.

· What is meant by “SIP Booster” or “SIP Top-up?”

· S.I.P Booster or S.I.P Top-up lets you increase the amount of your S.I.P installments at pre-defined intervals. This way, you don't need to start a new S.I.P from time-to-time. The increase in the instalment amount can be a fixed sum of money or it can be a percentage of your current instalment value.

· What is expense ratio?

· The total expense ratio, commonly known as T.E.R, is a measure of the total costs associated with managing and operating a mutual fund. These costs consist primarily of management fees and additional expenses, such as trading fees, legal fees, auditor fees, and other operational expenses. An expense ratio of 1% per annum means that each year 1% of the fund's total assets will be used to cover expenses.

· What is a consolidated account statement or C.A.S?

· Consolidated Account Statement is a single & combined account statement which shows the details of financial transactions made by an investor during a month across all Mutual Funds and also other securities held in dematerialised mode. C.A.S is issued for those folios or accounts wherein a financial transaction has been made during a month and wherein unit holders are identical, identified by Income Tax Permanent Account Number, PAN.

· As an investor, how much time will it take to receive dividends proceeds?

· A mutual fund is required to dispatch to the unitholders the dividend warrants within 30 days of the declaration of the dividend and the redemption or repurchase proceeds within 10 working days from the date of redemption or repurchase request made by the unit holder. In case of failures to dispatch the redemption/repurchase proceeds within the stipulated time period, Asset Management Company is liable to pay interest as specified by SEBI for the period of delay.

· How to know where the mutual fund scheme has invested the money mobilized from investors?

· The mutual funds are required to disclose full portfolios of all of their schemes on a monthly basis on their website. The scheme portfolio shows investment made in each security i.e. equity, debentures, money market instruments, government securities, etc. and their quantity, market value and % to NAV. These portfolio statements are also required to disclose illiquid securities in the portfolio, investment made in rated and unrated debt securities, non-performing assets, etc.

· If schemes in the same category of different mutual funds are available, should one choose a scheme with lower NAV?

· Assuming you invest exactly the same amount in two different funds with identical portfolios, a low NAV fund will fetch you a higher number of units, whereas, a high NAV fund will fetch you a lower number of units. Returns are determined on the investment value and are a factor of appreciation or depreciation of stocks in the portfolio, not the number of units. Therefore, the NAV is immaterial.

· Can an investor appoint a nominee for his investment in units of a mutual fund?

· The nomination can be made by individual investors who are either investing for the first time or are already having a folio. You can add or change nominee at any time simply by filling the nomination form for the respective folio. Non individuals including society, trust, body corporate, partnership firm, holder of Power of Attorney cannot nominate.

· If mutual fund scheme is wound up, what happens to money invested?

· In case of winding up of a scheme, the mutual funds pay a sum based on prevailing NAV after adjustment of expenses. Unitholders are entitled to receive a report from the mutual funds which gives all necessary details.

· What is purchase price?

· Purchase price is the price paid by an investor to purchase a unit of a mutual fund scheme. In Mutual Fund context, it is defined as the Net Asset Value, or N.A.V.

· What is redemption price?

· When investors choose to return any of their units to the scheme and get back their equivalent value, it is called a re-purchase transaction. If the fund does not levy an exit load, the redemption price will be same as the purchase NAV. The redemption price will be lower than the NAV in case the fund levies an exit load.

· What is N.A.V?

· Net Asset Value, commonly known as NAV, represents a fund's per unit market value. This is the price at which investors buy or sell fund units. It is calculated by dividing the total value of all the assets in a portfolio, minus all its liabilities. Since the market value of securities changes every day, N.A.V of a scheme also varies on a daily basis.

· Do I need to pay anything to the distributor who sells me mutual fund schemes?

· There more than 1000 open-ended mutual funds in India. Selecting the right fund is always an uphill task. It requires in-depth knowledge of markets and mutual funds. If you have the time and the required skills to analyse the funds for finding the one that suits your needs and risk appetite, you can go for Direct funds. Otherwise, it is advisable to go with the professional financial advisors who will recommend you the right fund that is best suited to your needs and life-goals. Mutual Fund houses directly pay a commission to the distributors who recommend regular plans. In such cases, investors are not required to pay any additional fee to the distributor. A Registered Investment Advisor, who recommends a Direct plan, may charge a fee as they are not given any commission from the fund house.

· How to invest in a scheme of a mutual fund?

· Investing in a Mutual Fund is easy. First, you need to select a fund that is best suited to your long-term goals and risk profile. You can do this yourself, or you can take the help of a professional financial advisor. Once you have zeroed-in on a fund, you need to fill the application form and submit it along with a cheque. The same can be done online as well. Cash investments up to INR 50,000 per investor, per mutual fund, per financial year can be made in mutual funds. However, any repayment, redemption or dividend payment is made only through bank channel.

· What is K.Y.C and how to get K.Y.C verified?

· KYC is an acronym for "Know Your Customer" and it is a mandatory process for investing in Mutual Funds as per regulations. One needs to submit the KYC form along with mandatory documents like photo, photo I.D., address proof. To get complete details, visit kotakmf(dot)com/Investor-info

· What is an open-ended mutual fund scheme?

· Open-ended funds are the funds that allow an investor to buy and sell units on a continuous basis, even after the initial offering period.

· What is a closed-ended mutual fund scheme?

· Unlike open-ended funds, investors cannot buy or sell the units of a closed-ended fund after the NFO period is over. However, the fund house lists its closed-ended scheme on stock exchange, where, just like any other stock, investors can buy or sell the said scheme based on the volumes.

· What are the different types of Mutual Fund schemes?

· Mutual Funds are broadly classified in the following groups: a. Equity Schemes b. Debt Schemes c. Hybrid Schemes d. Solution-Oriented Schemes e. Other Schemes You can visit kotakmf.com/SchemeCategorization

· What are Tax Saving Mutual Funds?

· Tax saving mutual funds are just like any other mutual funds with an added tax-saving benefit. The special feature of this type of mutual fund is that the investments made in the tax-saving mutual funds are eligible for tax benefits under section 80C of the Indian Income Tax Act. Most of the tax saving mutual funds are ELSS schemes and make investments in the growth-oriented equity market. They have a lock-in period of 3 years.

· Is there any minimum lock-in period for mutual fund units?

· There is no lock-in period in the case of open-ended funds. However in the case of tax saving funds a minimum lock-in period is applicable.

· What are the factors that influence the performance of mutual funds?

· The performances of Mutual funds are influenced by the performance of the stock market as well as the economy as a whole. Equity Funds are influenced to a large extent by the stock market. The stock market in turn is influenced by the performance of the companies as well as the economy as a whole. The performance of the sector funds depends to a large extent on the companies within that sector. Bond-funds are influenced by interest rates and credit quality. As interest rates rise, bond prices fall, and vice versa. Similarly, bond funds with higher credit ratings are less influenced by changes in the economy.

· How much return can I expect from a Mutual Fund investment?

·, Unlike traditional fixed income products, Mutual Fund investments do not provide a guaranteed return. But, historically, over the long term, investments in Equity Funds have generated better returns than traditional fixed-income products. Having said that, Mutual Fund investments are subject to market risks. You are advised to read all scheme-related documents carefully before investing.

· For how long should I stay invested to make a good return?

· Investments in Mutual Funds require the appropriate time horizon. Having the right time horizon, not only provides a better chance of getting expected, investment returns, but also lowers the risk in the investment. By staying invested over the long term, some years of low or negative returns and some years of impressive returns will make the average returns quite reasonable. Therefore, the investor can average out every year’s fluctuating returns to get a more stable long-term return. The recommended or ideal time horizon differs for every asset class as well as Mutual Fund category.

· Which is better - Lumpsum or SIP?

· The answer to this question depends on the stock market conditions. During upward trends, the lump sum mode of mutual fund investment tends to give relatively higher returns whereas during falling markets, investments made via a SIP generally provides better returns than a lump sum investment. Having said that, the choice is also dependent on your cash-flows.

· Can a Mutual Fund house run away with my money?

· The answer is no. The reason why your AMC can't swindle—or run away—with your money is that the mutual fund is a trust. The trust's beneficiaries are the investors. So, if a trust has to be dissolved, for whatever reason, the money must be given back to the investors, as per the law

· What are some mistakes people make when investing in Mutual Funds?

· Some of the common mistakes while investing in Mutual Funds are: - Investing without a goal and without understanding the risk profile. - Selecting a product without doing a proper due diligence - Trying to time the market - Reshuffling your investments too often - Stop investing when the markets are down - Putting all your eggs in one basket - Not considering the impace of inflation

Kotak Mutual Fund Customer Care